How much does shipping cost?

At this time, we are only accepting orders from residents that live in the U.S.A. and Canada.

All orders are shipped via USPS Priority. The shipping rate to the contiguous 48 U.S. states is $6.

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery. Skateboards, bags, shoes and accessories may ship separately. We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

Please check back with us periodically for any updates regarding our shipping policies.

When will my order arrive?

Please allow 3-5 business days for order processing and verification, and an additional 7-10 business days for delivery.

I changed my mind. Can I get a refund or make an exchange?

There are no refunds, exchange only. Items to be exchanged must be returned in perfect, new condition with all original tags attached. Eumara must receive the returned item within 7 days of return authorization.

For any returned items, you will not be refunded the original cost of shipping, and you are responsible for the cost of the return shipping. Items may not be returned or exchanged in person at any Eumara store location. T-Shirts, Hats, Bags, Accessories, Shoes or Sale Items cannot be returned or exchanged. All orders are final and cannot be changed after submission. Eumara does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Eumara.

Can I contact you directly with any questions?

Please contact us by Eumarany.com/contact with any questions regarding your order.

I do not live in the U.S.A. Can I order online?

At this time, we are only accepting orders from residents that live in the U.S.A. and Canada.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Can I order other items that are not offered on the web store?

We are only offering a select group of items through the web shop at this time. Please add your e-mail to the mailing list to receive product release updates.

I placed a successful order but why didn’t I receive a confirmation email yet?

During high-traffic periods, there may be a small delay in delivery of confirmation emails. If you have not received an email after 1 hour, please check your junk mail folder. If you think you entered an incorrect email, please contact us using the contact form with your order number and last name and we will re-send your confirmation.

What time do you update your online shop?

Generally, we update our online shop at 11AM local time in NYC, Japan and London.

When are particular items released?

Most of our items do not have set release dates. Please sign up for the Eumara newsletter. From there you will be able to subscribe to receive email alerts each time we release a product.

Do you re-stock your inventory?

On occasion we will re-stock some of our inventory items. Please make sure to check back frequently if an item you want is not available at the time you are on the site.

I've added an item to my cart, but how is it already sold out?

Products on our site are sold on a first come, first served basis. While you are in the process of checking out, another customer may have completed the purchase of the last available item.